Membership Policies
Identification Requirements
The Y is committed to providing a safe environment for everyone. To ensure this, we require a government-issued ID for all individuals aged 18 and older entering our facilities. This ID is used for conducting a sex offender background check, and verifying identity when necessary. This applies to all individuals, including members, guests, spectators, and visitors. Please note that all personal information collected is confidential and will not be shared, except as required by law or for safety purposes.
Year-round and Monthly (Seasonal) Memberships
Memberships are non-refundable and non-transferable. Year-round memberships must be renewed within 90 days of expiring/deactivation to avoid paying a Join Fee.
Join Fee
Join Fees are non-refundable. If a membership has lapsed for more than 90 days from the last draft, the full Join Fee must be paid upon return.
Continuous Monthly Membership Dues
Dues are continuous every month until the proper change procedure is followed. If for any reason your check or electronic draft is returned, it may be collected electronically through a third party vendor. A minimum return fee of $30 will be assessed for this service. The YMCA is not responsible for any other collection fees assessed by individual banking institutions.
Members whose electronic draft is returned and not resolved prior to the next draft date will have their membership canceled by the YMCA. In order to reinstate a membership, all outstanding balances must be paid in full.
Membership Cancellation
Cancellations must be submitted on the required Membership Change Form in person or via email to a YMCA of Collier County Family Center at least 30 days prior to the next draft date. Failure to do so will result in that month’s draft being non-refundable. Cancellations via phone are not permitted. A YMCA of Collier County Membership Change Form must be completed.
Membership Holds
Members are allotted one 3-month hold per year. Holds must be submitted in person at the YMCA.
Memberships will be reinstated automatically on the scheduled resume date to the original membership draft amount. The YMCA will not notify members in advance of the reinstatement date.
There will be no refunds for drafts drawn after the reinstatement date. If a member would like to cancel during the hold period, they must contact the YMCA at least 5 days prior to the reinstated draft date.
QUESTIONS?
For more information, contact us at membership@ymcacollier.org.